Privacy Policy for Label Request Tracker

Effective Date: January 12, 2026 Last Updated: January 12, 2026

1. Introduction

This Privacy Policy describes how Label Request Tracker ("we," "our," or "us") collects, uses, and protects your information when you use our mobile application (the "App"). We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

Personal Information

• User Name: We collect and store your name to personalize your experience and identify your label requests.

• Admin Status: If you enable admin access, we store this preference to manage your permissions within the app.

Notification Data

• Push Notification Tokens: If you are an admin and enable push notifications, we collect and store your device's push notification token to send you alerts about label requests.

• Admin Notification Registry: We maintain a local registry of admin users who have opted in to receive push notifications, including:

  • User identifier (name)

  • Push notification token

  • Registration timestamp

  • User display name

Label Request Data

• Product Information: Product type, product name, volume, and quantity for label requests.

• Request Details: Notes, status, priority level, and timestamps for when requests are submitted and completed.

• Business Data: Information related to your label requests for business operations.

Technical Information

• Device Information: We may collect basic device information for app functionality, troubleshooting, and notification delivery.

• Usage Data: Information about how you use the app to improve our services.

• Platform Information: Device platform type (iOS, Android, web) to determine notification capability.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To process and manage your label requests.

• Personalization: To customize your app experience using your name and preferences.

• Business Operations: To track request status, manage workflow, and provide updates.

• App Improvement: To analyze usage patterns and improve app functionality.

• Communication & Notifications: To send push notifications about:

  • New label requests submitted to the system

  • Requests that have been completed

  • Other important updates related to your label requests

• Admin Functions: To enable administrative features for authorized users.

4. Push Notifications

How Push Notifications Work

• Opt-in Required: Push notifications are entirely optional. You must explicitly enable admin access and then opt in to receive push notifications.

• Admin-Only Feature: Only users with admin access enabled can receive push notifications. Regular users cannot receive notifications.

• Platform Limitations: Push notifications are only available on iOS and Android devices. Web users cannot receive push notifications.

• Control: You can enable or disable push notifications at any time through the Settings page.

What Notifications You Receive

If you opt in to push notifications as an admin, you will receive alerts for:

• New label requests submitted by any user.

• Label requests that are marked as completed.

• Updates to request status that require admin attention.

Permission Management

• Device Permissions: To receive push notifications, you must grant notification permissions at the device level.

• In-App Control: Even with device permissions granted, you can control whether to receive notifications through the app settings.

• Revoking Access: You can disable notifications at any time, which will remove your device token from our notification registry.

5. Data Storage and Security

Local Storage

• User Profile: Your name and admin status are stored locally on your device using secure storage methods.

• Push Tokens: Admin notification tokens are stored locally on your device.

• Local Data: This information remains on your device and is not automatically shared with third parties.

Cloud Storage

• Label Request Data: Label request data is stored securely using Supabase, a trusted cloud database provider.

• Encryption: All data transmission is encrypted using industry-standard security protocols.

• Push Token Usage: Push notification tokens are used only for sending notifications through Expo's push notification service and are not stored on our servers permanently.

Data Retention

• Personal Information: Retained only as long as necessary to provide our services.

• Notification Tokens: Admin push tokens are stored locally and are automatically removed when you:

  • Disable admin access

  • Turn off push notifications

  • Uninstall the app

• Deletion Rights: You can request deletion of your data at any time by contacting us.

6. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist in operating our app:

  • Supabase: For cloud database and data storage.

  • Expo Push Notification Service: For delivering push notifications to admin users who have opted in.

  • Expo Platform: For app development, deployment, and functionality.

• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity.

Notification Service Providers

When you enable push notifications:

• Your device's push notification token is sent to Expo's push notification service to deliver notifications.

• We do not share your push token with any other third parties.

• Notification content includes only request-related information (request status, basic details).

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Control

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information.

• Data Portability: Request a copy of your data in a portable format.

• Opt-out: Opt out of certain data processing activities.

Notification Preferences

• Enable/Disable: Turn push notifications on or off at any time through Settings.

• Admin Access Control: Disable admin access, which automatically disables notifications.

• Device Settings: Manage notification permissions at the device level in your device settings.

• No Penalty: Disabling notifications will not affect your ability to use the app.

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Third-Party Services

Our App uses the following third-party services:

• Supabase: For cloud database services and data storage.

• Expo: For app development, deployment platform, and push notification delivery.

• Expo Push Notification Service: For sending push notifications to opted-in admin users.

These services have their own privacy policies, and we encourage you to review them:

• Supabase Privacy Policy: https://supabase.com/privacy

• Expo Privacy Policy: https://expo.dev/privacy

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place. Push notification tokens may be processed by Expo's servers, which may be located in different jurisdictions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app.

• Sending you a notification through the app (if you have notifications enabled).

• Updating the "Last Updated" date at the top of this policy.

Your continued use of the app after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

• Encrypted data transmission using HTTPS/TLS protocols.

• Secure local storage using device-level encryption.

• Limited access to personal information on a need-to-know basis.

• Regular security assessments and updates.

• Secure handling of push notification tokens.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@arcanawildcraft.com Phone: (360) 477-2616

For privacy-specific inquiries, including requests to:

• Access your personal information

• Correct or update your information

• Delete your data

• Opt out of notifications

• Exercise any other privacy rights

Please include "Privacy Request" in the subject line.

14. Consent

By using our App, you consent to the collection, use, and processing of your information as described in this Privacy Policy. Specifically:

• If you enable admin access, you consent to the storage of your admin status.

• If you enable push notifications, you consent to:

  • Collection and storage of your device's push notification token.

  • Receipt of push notifications about label requests.

  • Sharing of your push token with Expo's push notification service for delivery purposes.

You may withdraw your consent at any time by adjusting your settings in the app.

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This privacy policy is designed to comply with general privacy regulations including GDPR, CCPA, and other applicable laws. Please consult with a legal professional to ensure compliance with specific jurisdictional requirements.