Frequently Asked Questions
Q: What is the best way to reach you?
A: Please email email@example.com.
Q: Can I combine orders among Arcana Wildcraft, Arcana Craves, and Sugar Spider?
A: No. Wildcraft, Craves, and Sugar Spider are 3 distinct companies with separate workflows and separate shipping.
Q: Do you accept returns or offer exchanges?
A: No. These are personal care items, therefore we are unable to accept any returns or do any exchanges.
Q: Is Arcana 100% cruelty free?
A: YES. We have been a cruelty free company for 20 years and we will always be cruelty free.
Q: Does this mean that Arcana Craves is cruelty free too?
A: YES. Every brand we own is 100% cruelty free, always has been, and always will be.
Q: I saw a scent on the site a few years ago which is no longer there. Why?
A: Arcana Wildcraft deals in limited edition indie perfume oils. Since 2003, we have been offering an ever-changing roster of limited edition and seasonal scents. If you see something that sounds wonderful, please keep in mind that it may or may not be there in the future. If you prefer a more predictable experience, we suggest the Arcana Classics collection, which is a (relatively) permanent collection featuring some of our most popular scents of all time.